Fulfillment & Delivery SLA Policy

1. Standard Delivery Timelines by Service Tier

The following established timelines apply upon formal execution of the Statement of Work (SOW) and receipt of prerequisite infrastructure credentials:

Tier 1: AI Architecture Audit & Rapid PoC ($1,000 USD)

• Turnaround: 5 to 7 business days from kickoff.
• Fulfillment Artifacts: Comprehensive Technical Readiness PDF Audit (30+ pages), Token Optimization Model, and a live web/API functional demonstration prototype.

Tier 2: Autonomous Agent Deployment & Workflow Automation ($2,000 USD)

• Turnaround: 14 to 21 business days from kickoff.
• Fulfillment Artifacts: Production-ready LangGraph/CrewAI multi-agent codebase, containerized Docker Compose / Helm charts, vector database ingestion scripts, API endpoint documentation, and automated system integration tests.

Tier 3: Private LLM Fine-Tuning & Air-Gapped Deployment ($4,000 USD)

• Turnaround: 3 to 4 weeks from dataset validation.
• Fulfillment Artifacts: Custom model weights / LoRA adapters (GGUF, Safetensors), model evaluation benchmark scorecard, vLLM / TensorRT deployment scripts, and cryptographic verification hashes.

Curated Combos ($2,800 - $6,500 USD)

• Turnaround: 2 to 6 weeks, staged in parallel sprints with bi-weekly milestone handovers.

2. Digital Delivery & Handover Protocol

Deliverables are transferred through verified secure channels:

• Source Code & Configurations: Committed directly to Client-owned private GitHub/GitLab repositories.
• Cloud Infrastructure: Terraform or CloudFormation infrastructure-as-code scripts executed within Client’s designated AWS, Azure, or GCP VPC.
• Executive Documentation: High-resolution technical reports, architectural diagrams, and compliance certificates delivered via secure cryptographic storage.

3. Post-Launch Warranty & Support SLA

Every bespoke project includes an active post-delivery warranty window:

• Standard Engagements: 30 calendar days of bug remediation and minor prompt recalibration at zero additional charge.
• Curated Combos: 60 calendar days of prioritized SLA monitoring and prompt drift adjustments.
• Dedicated Retainers ($10,000/mo): Continuous 24/7 mission-critical SLA with sub-15-minute response for critical incidents.

4. Delivery Inquiries & Status Tracking

For project delivery updates or sprint status inquiries, contact your Lead AI Consultant: