Milestone Deliverable & Refund Policy

1. Pre-Sprint Cancellation & 100% Refund Guarantee

Client may cancel any scheduled engagement or Statement of Work (SOW) at any time prior to the formal Sprint Kickoff Date (defined as the date technical discovery commences and credentials/datasets are exchanged).

Upon receipt of written cancellation notice prior to formal kickoff, Consultant shall issue a 100% full refund of any upfront kickoff funds to the original payment method via Stripe within three (3) to five (5) business days.

Once engineering sprints commence and dedicated cloud infrastructure has been allocated, work proceeds according to agreed-upon SOW milestone deliverables, with final milestone invoicing processed only upon deliverable sign-off.

2. Milestone Review & Acceptance Procedure

For active engineering sprints (including Architecture Audits $1,000, Autonomous Agent Deployments $2,000, and Private LLM Fine-Tuning $4,000), work is structured in clearly articulated milestone deliverables specified in the SOW:

• Milestone Delivery Notification: Upon completion of a milestone, Consultant delivers the working prototype, containerized deployment, or technical audit report to Client staging environments.
• Five-Day Review Window: Client has five (5) business days ("Review Period") to evaluate the deliverables against the objective acceptance criteria established in the SOW.
• Acceptance Sign-Off: If the deliverables meet the specifications, Client signs off and the final milestone balance is billed via Stripe.

3. Revision SLA & Non-Conformity Remedy

If Client reasonably determines that a deliverable fails to conform to the agreed-upon SOW acceptance criteria, Client shall submit a detailed written non-conformity notice within the Review Period.

• Consultant shall immediately assign engineering priority to remedy, refactor, and fine-tune the deliverable at zero additional charge within seven (7) business days.
• If Consultant is unable to cure the non-conformity after two (2) dedicated revision cycles, Client shall be entitled to terminate the SOW and receive a prorated refund of fees allocated to that specific non-conforming milestone.

4. Dedicated Retainer Engagements Cancellation

For monthly recurring retainers (such as the Dedicated AI Retainer at $10,000 USD/month):

• Client may terminate recurring retainer billing with thirty (30) days advance written notice prior to the next monthly renewal date.
• Engineering services and dedicated pod access will continue through the end of the paid billing period.
• Unused days within an active monthly cycle are non-refundable once engineering capacity has been scheduled.

5. How to Initiate a Cancellation or Refund Request

To submit a cancellation or refund inquiry, Client must email our billing desk with the Project Reference Number (e.g., RB-2026-XXXX):